Our Return Policy

At AZ Stars Ventures, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our return policy is designed to provide you with a hassle-free experience. Please read the guidelines below to understand how returns and exchanges are handled.

1. Eligibility for Returns

Items may be eligible for return if they meet the following criteria:

  • The item is returned within 14 days of delivery.
  • The item is unused, unwashed, and in its original condition with tags and packaging intact.
  • The item is not marked as “Final Sale” or “Non-Returnable” on the product page at the time of purchase.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Customized or personalized items.
  • Gift cards.
  • Items sold as part of a clearance or final sale.
  • Digital products: These include downloadable software, open software, and online subscriptions that have been accessed.
  • Redeemable products: These include products that can be redeemed.
  • Health and Personal Care products such as pants, Toothpaste, opened cosmetics (lipstick, mascara, foundation), used razors, opened personal hygiene products (deodorant, body wash), earplugs, contact lens solutions, opened feminine hygiene products, and individually packaged items like single-use wet wipes

3. Return Process

To initiate a return:

  1. Contact our customer service team at support@azstarsventures.com with your order number and reason for return.
  2. Once your return request is approved, you will receive instructions on how to ship the item back to us.
  3. Package the item securely and include the original receipt or proof of purchase.

4. Refunds

Refunds are processed as follows:

  • Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item received).

5. Exchanges

We offer exchanges for items that are defective, damaged, or incorrectly shipped. If you need a different size, color, or replacement, follow the return process and indicate your preferred exchange option. Exchanges are subject to product availability.

6. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to our error.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

7. International Returns

For international orders, the customer is responsible for return shipping costs, duties, and taxes. Please contact our customer service team for assistance with international returns.

8. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. Provide photos and a detailed description of the issue to expedite the resolution process.

9. Contact Us

If you have any questions about our return policy or need assistance, feel free to reach out:

We appreciate your trust in AZ Stars Ventures and strive to provide a seamless shopping experience. Thank you for choosing us!

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